Frequently Asked Questions
What Inks and materials do you use?
We use fully calibrated HP 12 Colour pigment printers at 2400 dpi. We also offer a selection of media from premium canvas to archival papers. Our canvases are stretched on chunky 38cm pine bars. Unlike many of our competitors our canvases come with a clear protective coating, this guarantees our prints look stunning, are protected from any scuffs and have enhanced lightfastness giving you the piece of mind that your art remains vibrant for many years to come. For more information click on “Our Products”
How much does delivery cost?
We offer Free delivery service with all our products. We also offer an express 1 - 2 working day turnaround sevice with an additional cost of £9.99. We currently only send items for delivery Monday-Friday but if you require a Saturday delivery then please let us know and we will be able to give you a quote (please note that a Saturday delivery will have an additional charge).
How long from posting till I receive my print?
We send all our orders by 24 hour insured courier so that they reach you quickly and safely.
What time will my Print arrive?
Courier firms do not specify delivery times and your order could be delivered at any time between 9am and 5:30pm. Please state clearly if you need delivery for a certain time, but charges may apply.
How do I know when my Print has been sent to me?
You will receive an automated email confirming your package has been despsched to you, it should reach you next working day and provide you with a tracking number if you wish to check the progress of your parcel.
Does someone have to be in at the delivery address?
As your print will arrive by courier we do require that someone is there to sign for the parcel so sometimes it may be useful to give us your work address or a friends address if you are not likely to be about during the day.
How are the canvases, Prints and stickers packed?
All our canvases and Mounted Prints are first wrapped in bubble wrap and then packaged within special double strength cardboard boxes. This is significantly better than the standard card wrapping that most canvas companies use and ensures that your canvas arrives in pristine condition. Our Photographic/Fineart prints, unstretched canvases, Stickers and Murals are rolled gentley and sent in a sturdy tube.
Do you have an actual gallery or somewhere I can see examples of the canvas?
No, we operate purely as an online website. However you can see our News and sample page to see photographs from happy customers of their prints and canvases up in their own homes.
Can you print my own pictures or photos?
Yes, 80% of our orders are for customer's own photos. Please refer to our instructions on the upload your digital image page.
How do I upload a photo?
It is very easy! Just go to the home page or upload page and click on the browse tab and a window will appear choose which image you wish to upload and click on the upload tab and see it appear on our customise page.
Is my digital photograph good enough quality to use?
We use genuine fractal software to enlarge all our images, this uses highly addvance pixel enlargement techology to ensure your image remains as sharp as possible. If there is a problem with your image we can not correct we will contact you immediately to discuss what can be done.
My picture is not in a digital format?
No problem, please post us your original, we will do a hi resolution scan and send it back with your canvas order. Please contact us before sending your picture so we can expect a package.
Will the colours I see on screen be the same as the finished canvas?
We cannot guarantee this as individual monitor settings can vary. If there is a particular colour match you need please contact us for more info (you will need either a pantone or a colour swatch to post to us). At your request we can also send you out a digital printed sample of you image on professional proofing paper. There is normally a small charge for this service.
What can be done about datestamps and red eye?
Our designers will automatically contact you prior to removing any date stamps and red eye wherever possible. There is normally no charge for this service.
How do I care for my canvas?
To help maintain and increase the lifespan of your canvas we put a Giclee varnish on every order, this makes it far more durable and can be wiped lightly with a damp cloth. Although our varnish protects against UV light It is best not expose your print to continuous, strong sunlight This Giclee varnish also protects the canvas against mild scratches and knocks.
Do you supply to trade?
Yes, But you must have a trade account which you can setup very easily online or by contacting us on 0845 604 6424. We offer many discounts to trade customers depending on quantiy ordered.
How do I use my Gift voucher or discount code?
You will find a special promotional code box on the shopping cart page, enter your unique voucher code and the amount will automatically be deducted from your total at the CHECKOUT. Gift vouchers are only valid for 12 months after purchase.
Can I place an order and arrange for it to be sent to another address?
When entering your personal details you will be given an opportunity to say whether you wish to use your own address or supply a different delivery address.
What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request.
How secure is the website?
Our Customers can pay with all major debit and credit cards as well as PayPal express. This process has leading fraud models, address verification and card verification checks, 128-bit SSL and powerful encryption. Our shopping cart is managed by Roman Cart for extra security and simplicity.
What is the policy on returned items?
You should keep all packaging and/or artwork as found and notify us within 1 day of the item arriving in damaged condition to be eligible for a full refund or exchange.
Is there a contact telephone number I can call?
You can contact us on 0845 604 6424 during office hours which are Monday – Friday 9:00 – 6:00pm.